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Customer Workflow

Maximize efficiency with ServiceNow workflows

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Building Modern Customer Experiences with Scalable Digital Workflows

Automate and extend service beyond the contact center by leveraging digital workflows to scale operations and enhance customer experiences

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Seamless Customer Experience

Enhance retention by providing efficient service. Offer personalized self-service options and equip agents with insights to anticipate customer needs

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Scale Customer Operations

Automate workflows across front, middle, and back offices. Use performance analytics to optimize operations and monitor services to prevent downtime

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Optimize Field Service

Manage location-based tasks efficiently and safely. Ensure the right personnel and equipment are assigned for first-visit resolutions, and proactively address issues using real-time IoT data

Optimizing Customer Experience and Service Operations with ServiceNow

Empowers you to refine customer service, automate tasks, and boost operational efficiency for a more effective service approach

Customer Service Management

Field Service Management

Retail Operations

Retail Service Management

Sales and Order Management

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Customer Service Management

Deliver outstanding customer service while reducing operational costs. Enhance efficiency and customer satisfaction through streamlined processes and integrated solutions tailored to your organization’s needs.

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Field Service Management

Minimize costs associated with field service operations while boosting overall efficiency. Implement advanced strategies and technologies to optimize resource allocation and service delivery.

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Retail Operations

Empower frontline retail staff with comprehensive tools to manage daily operations effectively. Improve productivity and streamline processes to create a seamless retail experience.

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Retail Service Management

Enhance customer experiences and optimize retail service operations using AI-driven solutions. Leverage intelligent insights to improve service quality and operational efficiency in the retail sector.

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Sales and Order Management

Modernize the entire sales and order lifecycle, from initial lead to final payment. Implement advanced systems to increase efficiency, accuracy, and revenue throughout the process.

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How can ServiceNow workflows improve customer satisfaction?

Boost customer satisfaction by automating processes, ensuring timely resolutions, and providing consistent, personalized service across all touchpoints

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User-Friendly and Customizable

ServiceNow's Customer Service Management seamlessly connects front and middle offices, enabling faster issue resolution and higher customer satisfaction. Its customizable, user-friendly portal offers a range of functions and capabilities.

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Optimizing Value and Efficiency Across Key Operational Areas

Harness data and streamline processes to maximize value and efficiency in connected operations, telecommunications, and healthcare service management

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Connected Operations

Leverage your data to drive actionable insights and rapidly realize the benefits of your IoT investments

Unlock Potential

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Order Management for Telecommunications

Utilize data to drive actionable insights and swiftly capitalize on the value from your IoT investments

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Healthcare Service Management

Optimize operations to prioritize and enhance patient care, ensuring a more focused and efficient healthcare experience

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Products to power your customer workflows

Transform your customer workflows with our innovative products, crafted to boost productivity and ensure smooth, integrated processes

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Incident Management

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Handle customer-reported issues through various channels. ServiceNow captures, assigns, and tracks incidents until resolution, ensuring efficient issue management

Request Fulfillment

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Process non-urgent service or product requests like software updates or hardware replacements. ServiceNow captures, assigns, and tracks requests until completed

Problem Management

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Address recurring or high-impact issues by identifying and resolving root causes. ServiceNow helps analyze, solve, and prevent future problems effectively

Change Management

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Manage IT system, service, or process changes with minimal disruption. ServiceNow ensures thorough assessment, approval, documentation, and compliance tracking

Competencies

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Unlock the Potential of Customer Workflows: A 30-Minute Expert Consultation

Book a 30-minute session with our expert to see how ServiceNow's customer workflows can streamline your operations and enhance service delivery.

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