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Core Capabilities of XenonStack ITSM

AI-Powered Incident Managemen

Automatically categorize, assign, and resolve incidents using intelligent agents that learn from historical data and user behavior

Dynamic Request Fulfillment

Streamline service requests with guided workflows, low-code forms, and automated backend integrations—ensuring faster resolution and improved satisfaction

Integrated Change

Plan, approve, and execute changes with real-time impact analysis, automated risk scoring, and deployment tracking

Knowledge-Centric Service Desk

Leverage an evolving knowledge base powered by agent-generated articles, context tagging, and real-time suggestions for support agents and end users

Why Enterprises Choose XenonStack for ITSM

XenonStack empowers enterprises with AI-powered service agents, low-code automation, and unified dashboards—streamlining IT support while boosting efficiency and visibility across teams

01

Deploy AI agents for ticket triage, self-healing automation, and proactive notifications—freeing up your service desk teams

02

Enable employees to resolve common IT issues via AI chatbots integrated with Slack, MS Teams, or custom portals

03

Gain 360° visibility into SLAs, ticket flows, agent performance, and service health across departments and regions

04

Design and deploy service processes quickly with drag-and-drop builders and reusable logic blocks, reducing dependency on scripting

05

Identify and resolve issues before they impact users with real-time monitoring, predictive analytics, and automated incident response

Platform Blueprint and Architecture

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Modular ITSM Stack

Choose from core modules—incident, change, asset, knowledge, request—and extend with automation, AI, and analytics layers

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Agentic Automation Engine

Assign domain-specific AI agents for ticket resolution, workflow optimization, and service request handling

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Real-Time Integration Framework

Seamlessly connect to CMDB, monitoring tools, DevOps pipelines, HR systems, and cloud platforms via APIs and event streams

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Multi-Channel Service Interface

Serve users across portals, chat, mobile, and email while maintaining unified backend workflows and data consistency

Measurable Outcomes of Intelligent ITSM

Reduced MTTR and Ticket Volume

Resolve recurring issues automatically, cut backlog, and reduce mean time to resolution by 40% or more

Improved SLA Adherence

Predict breaches and trigger corrective workflows in real time—keeping service level commitments intact

Faster Employee Onboarding and Support

Automate access provisioning, account setup, and device assignment through pre-built service catalog flows

Why XenonStack ITSM is Future-Ready

Cloud-Native and Scalable

Designed for hybrid and multi-cloud environments with elastic scaling and multi-region support

Security and Compliance Built In

Access control, encryption, audit logging, and compliance-ready templates for regulated industries

AI + ITSM = Intelligent Operations

Layer cognitive agents over core ITSM functions to bring predictive, proactive, and personalized service management

Expert Support and Implementation

Our specialists work with your teams to design, deploy, and evolve your ITSM strategy with custom playbooks

Unified Observability and Automation

Integrates monitoring, logging, and incident response into a single pane of glass, enabling automated workflows and real-time insights for faster resolution and continuous service improvement

Competencies

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Get Started with Intelligent ITSM Today

Redefine your IT support experience with a platform that’s smart, scalable, and service-first. From proactive resolution to real-time insight—XenonStack ITSM helps you deliver faster, smarter, and more reliable services

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