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Scaling Up RPA for Process Automation in an Organization

Dr. Jagreet Kaur Gill | 21 April 2023

Scaling Up RPA for Process Automation in an Organization

What is Robotics Process Automation (RPA)?

Robotics Process Automation (RPA) uses software tools to automate the business process at a repetitive, structured, and rules-based scale. It is part of a continuum of automation that begins with basic, local tasks and expands to enterprise-wide, smart automation powered by machine learning and artificial intelligence. Successfully scaling RPA in a company can lead to automating processes on a larger scale.

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How does scaling up RPA transform an organization?

Today, companies in virtually every industry face several challenges associated with their business processes. These problems, if left unresolved, could hinder the company’s success in a big way. Other difficulties include sharing apps and data with business partners safely and the monotonous nature of many everyday business processes that bores employees and contributes to a high and expensive turnover level. By using robotic process automation, organizations may solve each of these challenges.

By deploying a robotics process automation solution, companies may solve their business process challenges. Automate these platforms’ repetitive activities, freeing them to take on more exciting work kinds. The Robotics Process Automation solution automates all the steps required, from start to finish, to perform a specific task. Each time there’s a change, workers no longer have to worry about learning new applications, procedures, and policies. Automated processes are faster than manual ones. In a much shorter period, projects can be accomplished, meaning businesses can more rapidly deliver services to consumers, contributing to higher customer loyalty. By removing most manual processes, companies can complete more work in less time and save money. Address the question of errors in business processes by automation via RPA. Since machines do tasks, they are often performed correctly and in the very same manner. This not only reduces automation costs but also contributes to more effective business processes. This results in better customer service.

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What are the ways for successfully scaling up RPA?

The company needs to completely automate one or two departments simultaneously, resolve many inter-departmental processes, and train hundreds of its developers and analysts. Below described are the following methods for Scaling RPA automation in the organization

Fully Automating Departments

It is unrealistic to completely automate one or two departments and go against present conventional thought, but witnessing automation’s full force is essential. The overall time savings predicted in a single department will be about 7 percent to 15 percent. If the company only automates the fundamental processes, which would not impact the way work is completed and would not affect the bottom line. Except for the departments such as call centers, most personnel are involved in numerous processes over a day, week, or month in most departments. Take, an example, an employee who works in the HR department and completes ten tasks in a week, assuming that there are two tasks for him. Which is best suited for automation, those two tasks require 10% of his total working hours a week. Now, think of how many employees there are and how many tasks there are to automate. It will save money and time for the organization. Utilize this time to work on different tasks. This way it and automation can grow in an organization and also reduce the fear of automation.

Tackling inter-departmental processes

It is also necessary to address many inter-departmental processes to illustrate automation’s power since it has unique benefits. Inter-departmental processes are also dynamic processes that involve process restructuring, inter-departmental coordination, and the use of multiple technologies. As a result, these are good initiatives to justify establishing a shared center of excellence CoE for Robotic Process Automation and creating more specialized skill sets. Successfully automating inter-departmental processes also provides the organization with high visibility and promotes interdepartmental collaboration. Required for digital transformation across the enterprise.

Training RPA Developers and Analysts

There are several reasons for training hundreds of RPA developers and analysts relatively early in its journey. It and automation also cause anxiety among workers, like any new technology. The introduction of an internal program to enable hundreds of workers to be qualified as developers are one of the most successful ways to reduce these fears. It is a low/no-code technology that poses relatively low entry barriers, and providers such as UiPath provide comprehensive free training online. Organizations can take advantage of these resources. To sponsor an internal training program in which hundreds of workers can train themselves on it voluntarily. Doing this organization has employees skilled in new technology that can be used to increase an organization’s productivity.

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Robotics Process Automation is a new technology, and organizations are still struggling to adopt it. Organizations need to adopt automation to compete and develop themselves. Starting it in an organization begins with the fundamental processes. That can automate, which does not make a drastic change. Doing it on a larger scale for all the departments by finding basic tasks can make a huge difference. Scaling RPA can be done by training and giving more awareness about it and automation to the employees, and organizations can get higher returns.