Data Science

Top 5 Reasons Why RPA Projects Fails and How to Avoid Them

Jagreet Kaur | 27 July 2020


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What is Robotics Process Automation (RPA)?

RPA (Robotic Process Automation) is the technology that is the reason what everyone today uses to configure computer software. Or a "robot" to emulate as well as integrate the actions of a person interacting within digital systems to execute a business of commands which bots execute under the defined set of business rules. It is a sequence RPA robots utilize the interface to capture data and manipulate applications a bit as humans do. RPA robots also help to produce responses and process a transaction. RPA is a program that runs on an end user's pc, mobile device, laptop, or RPA is used in telecom industry. They interpret trigger responses and communicate with other systems to perform on a massive sort of repetitive tasks. That's why it is said that the RPA software robot makes zero mistakes and never sleeps. But, sometimes RPA projects fail and we will tell you why ahead. RPA scenarios are started by creating a simple automatic response to an email for deploying thousands of bots.
Thousands of companies that have benefited through Robotic Process Automation not only implemented the technology, they also had a strategy. Unfortunately, we have seen businesses that carry experience costly errors in the RPA implementation process. Why RPA Fails To Scale - The Bitter Truth
Whenever the business process gets changed, a company then needs to hire new employees or give the training to the existing employees. Both of these solutions are time and cost consuming. While opting for Robotic Process Automation in Human Resources Management or other arenas there are several robotic process automation implementation challenges and if not without proper information it will make your RPA projects fail. And humans can work for 8 hours on average and the robots can for 24/7 without getting tired. And with the error-free work. The humans are still not able to complete multiple works at the same time. But the robots can handle numerous tasks very well and efficiently. The main aim of the Robotics process automation process to help the person from doing that repetitive and boring clerical task. It does not require the development of code, and the direct access to database application or the code is also not required and comes handy when used Robotic Process Automation for Financial Services.

Benefits of Robotic Process Automation

  1. The robotic process automation software robots are designed in such a way to follow the rules. They work for as much time as we want them to work and never get tired. The RPA robot never makes mistakes and is consistent.
  2. Most companies already have a positive return on investment and cost reduction in less time. The processing cost can be decreased by up to 80% by RPA. On the other hand, some companies' RPA projects fail as they do not optimize their RPA projects as per their business needs.
  3. The employees first appreciate the RPA as it helps them to remove the non-value-added activities they have to do again and again and waste their time. Moreover, leaving that work on RPA, they can concentrate on other important work, which will relax them from the rising work pressure.
  4. RPA software robots do not get tired. The increases which help to increase the scalability.
  5. RPA robots can rapidly model and deploy the automation process
  6. We do not require programming skills to configure a software robot. Any person who does not know about technology can set up a bot or record the steps to automate a process.
  7. Robotics process automation support the error-free auditing
  8. RPA robots are typically low-cost, easy to implement, and require custom software or deep system integration.
  9. RPA can be injected with cognitive technologies such as speech recognition, natural language, automation of high-order tasks, ML
  10. Real-time visibility into bug/defect discovery.
You Can Create your Own  RPA Center of Excellence for Your Organization

RPA Business Challenges and Reasons

Robotic Process Automation project fails nowadays because people are trying to apply the RPA automation to their work without even knowing their work processes. This is one of the most common robotic process automation implementation challenges. RPA projects fail in two scenarios: "Either the process which has been automated is not a robotic process completely as it was thought or the automation is running in such a way that needs to be more dynamic than previously identified." Before using RPA, we have to think of what process needs automation and whether it needs to be more dynamic or not. This is essential because businesses will not face robotic process automation challenges later.
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What and Where RPA projects fail - Reasons

Reason 1: The RPA Process is More Dynamics Than You Think

If the operation is more dynamic, then we have to check if it is working in an ever-changing environment and still gives the accurate result. If not cleared, organizations should take help from Successful RPA Implementation Strategy and Consulting Services. If the decision making is also involved on a case-by-case basis, then you need humans involved and a decrease in RPA failure rate.

Reason 2: RPA Does Not Get the Instructions or Memo

The RPA is only good at only following the given instructions which we will give it but not at learning things on its own or by giving responses to some unexpected situations. So we likely have to see the growth of use cases where it is deployed with modern technologies. RPA projects fail or its bot breaks when it gets in the scenarios in which it was not trained or instructed.

Reason 3: The Strategy of use of RPA is Not Cleared

If any Cognitive RPA RPA project demands to make the process more efficient, without a proper plan on how RPA is going to be used, there is a risk that it becomes the standalone business function. This is why RPA implementations fail later. Designing a clear picture of RPA software's use so that it can meet the collective needs of the many.

Reason 4: Setting Up Unrealistic Business Expectations

RPA is a tool, which should not be the 'go-to' solution for every single problem. There is still a requirement for humans to manage the tasks. Taking the human intelligence out of the equation will cease up to Robotic Process Automation challenges which you have to face later.

Reason 5: Choosing the Incorrect Process for Automation

RPA works best in places where operations are repetitive like RPA changing the Retail and CPG Industry and do not need human judgments. The RPA is not for those methods where you require human intervention to finish the task and in such cases, RPA projects fail. The RPA implementation will go smooth and just likely to produce good results if the operations have gone through a selection process through the IT, business, and RPA teams.

A Holistic Approach to Solve RPA Projects Failures

Here we have learned why Robotic Process Automation (RPA) projects fail. Through the reasons listed above, it is clear that the RPA should be used for processes that can be automated via a simple and intuitive user interface. Moreover, attempting to automate more and more complex processes in a single task or solution, might lead businesses to various errors. Therefore, choking the right approach is a must.

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