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Key Features of AI-Powered Automation in ServiceNow
Enhance business growth and operational efficiency through generative AI and automation, streamlining workflows, reducing costs, and boosting productivity.
01
ServiceNow's Now Assist integrates generative AI across ITSM, CSM, HRSD, and Workflow Creator modules, automating tasks like summarizing tickets and generating playbooks
02
The platform automates processes in accounts payable and compliance reporting, reducing costs and supporting predictive analytics for operational insights
03
AI applications include incident summarization in manufacturing, content generation in telecom, automated compliance reporting in banking, and text-to-code in agriculture
04
AI-enabled tools provide HR departments with actionable insights, streamlining employee management and enhancing team performance
ServiceNow's Growth
AI Adoption Prediction
IDC projects that nearly 50% of organizations will be using AI agents in 2025
Generative AI Adoption
More than 80% of companies are planning on adopting generative AI by 2025
Revenue Increase
ServiceNow experienced a 21% year-over-year increase in subscription revenue in Q4
Growth in Performance
ServiceNow’s remaining performance obligations climbed to $22 billion, up 26% in constant currency
Accelerate Precision Across Workflows
Unlock smarter decision-making with Agentic AI and intelligent recommendations tailored for every stage of your operations
Use Cases of ServiceNow AI Agent
Information Technology
Human Resource
Customer Service
Facilities
Security
IT Service Management
The AI Agent automates IT issue resolution, dramatically reducing resolution times and freeing technicians for complex problems. It enhances self-service with relevant knowledge articles, learning from interactions. Predictive analytics helps identify potential system issues before disruption, enabling proactive maintenance and minimizing downtime
HR Service Delivery
New hire onboarding is streamlined as the AI guides employees through paperwork, equipment requests, and training requirements based on roles. Benefits administration becomes effortless with the agent answering questions and assisting with enrollment processes. Leave management simplifies through automated request processing, balance calculations, and status updates ensuring policy compliance
Customer Service
Customer satisfaction improves with round-the-clock AI assistance that eliminates wait times while collecting valuable feedback for service improvements. Self-service order tracking lets customers check status without contacting representatives, with real-time updates from logistics systems. Returns flow smoothly through automated approval, eligibility validation, and prompt refund initiation
Facilities Management
Workspace optimization occurs through intelligent desk and room booking management that balances hybrid work needs with collaboration requirements. Maintenance requests are efficiently processed and routed to appropriate teams with comprehensive tracking and quality assurance follow-ups. Visitor experiences become seamless through automated registration, check-in procedures, and security badge issuance
Security Operations
Security alert assessment becomes effective as the AI determines severity by correlating indicators to identify sophisticated attack patterns. Access management strengthens through automation of routine requests while escalating unusual ones, applying zero-trust principles. Vulnerability management improves with prioritized remediation tracking while generating comprehensive compliance reporting
Revolutionizing Workflow Automation with ServiceNow AI Agent
The future of data analytics is transforming with Snowflake AI Agents, enabling real-time insights, automated decision-making, and scalable intelligence across multi-cloud environments—powering next-gen data-driven enterprises
Skill Development
Now Assist Skill Kit: Custom generative AI skills
Integration with Generative AI
Generative AI streamlines workflows across departments
Enhanced Experience
AI Agent Studio enhances interactions with NLP
Issue Resolution
AI Agents predict and prevent operational issues
ServiceNow AI Agents for IT Service Management
ServiceNow AI Agents revolutionize IT Service Management by automating tasks, enhancing decision-making, and boosting productivity, leading to improved service delivery and operational efficiency
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ServiceNow AI Agents for Autonomous Operations
ServiceNow AI Agents autonomously manage tasks and processes, enhancing operational efficiency and minimizing disruptions through proactive issue resolution, leading to improved service delivery and productivity
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