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Employs generative AI to automate Tier 1 support, addressing repetitive queries, and offering 24/7 conversational assistance by leveraging knowledge bases and intent flows
Utilizes historical data to automatically categorize, prioritize, and assign tickets to appropriate agents, enhancing workflow efficiency.
Employs generative AI to automate Tier 1 support, addressing repetitive queries, and offering 24/7 conversational assistance by leveraging knowledge bases and intent flows
Utilizes historical data to automatically categorize, prioritize, and assign tickets to appropriate agents, enhancing workflow efficiency
Applies Natural Language Processing to comprehend intent, sentiment, and context, delivering customized responses for improved user engagement
Clusters related incidents, references past resolutions, and detects potential conflicts to streamline issue resolution processes
AI recommends dividing large tasks (epics) into smaller, actionable items, simplifying project planning and execution
AI automatically assigns tasks based on workload, skill set, or predefined rules, ensuring efficient resource allocation
AI synchronizes parent and sub-tasks, automatically closes completed issues, and sends notifications, maintaining consistent workflows
Surface relevant knowledge base articles and generate AI-powered answers from resources like FAQs and guides, helping agents resolve issues swiftly with access to crucial insights
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Harness generative AI in Jira to refine user stories, automate tasks like creating child tickets, and streamline documentation processes for consistent, clear project management
Imagine transforming your daily operations with AI agents that handle routine tasks, streamline processes, and enhance productivity, all tailored to your unique needs
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Elevate your customer engagement with Salesforce's Agentforce AI, leveraging cutting-edge technology to provide personalized interactions, streamline support, and foster loyalty for exceptional business success
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