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Services / AIOps & AI SRE

AIOps that fixes incidents, not just flags them.

We build AIOps and AI SRE agents that detect, correlate and diagnose incidents across your stack, then run approved remediations within limits you set. Every action is checked before it runs and recorded after.

Trusted on five-year contracts by a leading Indian bank and a Dubai government entity.

incident.trace bounded
Checkout latency spike
Detectp95 latency above baseline on payments-api
CorrelateAlerts from three tools grouped into one incident; matches a deploy
DecideLikely cause: new release. Runbook: roll back one version
BoundaryRollback allowed for this service; DB changes need on-call approval
ActRolled back, ticket updated, on-call notified
AutonomyShadowSupervisedBoundedFull
TraceSignals, runbook, policy and outcome saved
The short answers

From seeing problems to resolving them.

What is AIOps?

AIOps (artificial intelligence for IT operations) uses machine learning and AI to analyze logs, metrics, traces and events across IT systems. It reduces alert noise, detects anomalies, finds root causes and automates responses, so operations teams resolve incidents faster and prevent repeat outages with less manual triage.

What is an AI SRE?

An AI SRE is an AI agent that does site reliability engineering work alongside human engineers. It investigates alerts, reads telemetry and recent changes, proposes or runs remediation runbooks, and updates tickets. Good AI SREs act only within approved boundaries and record every decision for review.

Most AIOps tools stop at insight: a cleaner dashboard and fewer alerts. The step that saves the most time is acting on that insight, and that is where agents need business context, permissions and an audit trail. That is the part we build.

01 / What we deliver

AIOps services across the incident lifecycle

DETECT

Event correlation

Group alerts from every monitoring tool into one incident, with duplicates and noise removed.

DETECT

Anomaly detection

Learn normal behavior per service and catch drift in latency, errors, saturation and cost before users notice.

DIAGNOSE

Root-cause analysis

Trace an incident through dependencies, deploys and config changes to a likely cause, with the evidence shown.

ACT

Auto-remediation runbooks

Turn your runbooks into actions agents can run: restart, scale, roll back, fail over, each within set limits.

ON CALL

AI SRE agents

Agents that take the first page, investigate, brief the human on call and handle routine fixes around the clock.

OPTIMIZE

FinOps signals

Spot idle, oversized and runaway resources, including GPU and model spend, and right-size within policy.

02 / Why boundaries matter

An agent that can roll back production needs to know when it shouldn't.

AIOps agents act on live systems. We build every one on decision infrastructure, so it knows the business impact of a service, is held to the limits you set, and leaves a record you can audit.

CONTEXT

Knows what matters

Service ownership, dependencies, SLOs, change windows and the business cost of downtime, kept current.

CONTROL

Stays within limits

Each action is checked against policy before it runs: which services, which runbooks, what blast radius, who approves.

ACTION

Acts and records

Runs the fix, updates the ticket and writes a decision trace: signals, reasoning, policy and outcome.

TRUST GRADUATION, PER RUNBOOK

Autonomy is earned, one runbook at a time

Every remediation path starts beside your on-call team. Decision traces prove accuracy before autonomy rises.

ShadowDiagnoses and proposes; people act
SupervisedPrepares the fix; on-call approves
BoundedRuns approved runbooks within limits
FullProven low-risk fixes; people review traces
03 / How we roll out

From noisy alerts to trusted auto-remediation

We start with the incidents that cost you most and earn autonomy runbook by runbook. Phase timing is scoped to your tooling and service map.

STEP 1

Assess

Review incident history, alert volume, tooling and runbooks. Pick the first targets.

STEP 2

Connect

Wire up telemetry, ITSM and the service map. Build the context graph.

STEP 3

Correlate and diagnose

Cut noise and add root-cause analysis. Value lands before any automation.

STEP 4

Shadow remediation

AI SRE proposes fixes beside your on-call team. Traces prove accuracy.

STEP 5 · ONGOING

Graduate and run

Raise autonomy where earned. Add runbooks, tune and report.

04 / Works with your stack

An AIOps platform layer on the tools you already run

OBSERVABILITY

Datadog, Prometheus, Grafana, OpenTelemetry, Elastic and cloud-native monitoring.

We read your existing signals. No rip and replace.

INCIDENT AND ITSM

PagerDuty, ServiceNow, Jira Service Management, Opsgenie, Slack and Teams.

Agents open, update and close tickets where your team works.

05 / Why XenonStack

Traditional AIOps tells you what broke. Agentic AIOps fixes it, safely.

Dimension Traditional AIOps tools XenonStack agentic AIOps
OutputCorrelated alerts and dashboardsDiagnosed incidents and completed fixes
Root causeProbable cause, left to engineers to confirmCause with evidence, plus a proposed runbook
RemediationScripts triggered by fixed rulesAgents choose runbooks within decision boundaries
Business contextInfrastructure topology onlyTopology plus SLOs, owners, change windows and impact
AuditEvent logsA decision trace for every action
RolloutAll-or-nothing automationShadow, supervised, bounded, then full, per runbook
Where it runsVendor SaaSAny cloud, private cloud, on-prem or air-gapped
06 / Ways to work with us

Start with one service, then scale

ASSESS

AIOps readiness review

Incident and alert analysis, runbook inventory and a prioritized automation plan. Scope and timeline are agreed per engagement.

OPERATE

Managed AIOps

We run and extend your AIOps agents under SLA, with deployed engineers alongside your SRE team.

Building agents beyond IT operations? See our AI agent development services or go back to the XenonStack homepage.

FAQ

AIOps and AI SRE, answered

What is the difference between AIOps and an AI SRE?

AIOps is the practice of applying AI to IT operations data. An AI SRE is an agent that uses that analysis to do reliability work: investigating, deciding and running fixes.

Do we need to replace our monitoring tools?

No. We connect to the observability, incident and ITSM tools you already use and add correlation, diagnosis and action on top.

Is it safe to let an AI agent change production?

Only within limits. Agents start in shadow mode, every action is checked against policy and blast-radius rules before it runs, and higher-risk changes always need human approval.

How long does an AIOps implementation take?

Noise reduction and root-cause analysis can show value within weeks. Auto-remediation grows runbook by runbook as decision traces prove accuracy. Typical phase timing is confirmed after the readiness review.

Which incidents should we automate first?

Frequent, well-understood incidents with a clear runbook and a small blast radius, such as restarts, scaling and rollbacks on stateless services.

Can it run on-prem or in a regulated environment?

Yes. Agents and models can run in private cloud, on-prem or air-gapped environments, with data kept inside your boundary.

How do you measure AIOps results?

Against your own baseline: alert volume, time to detect, time to resolve, incidents handled without paging, and how often the agent's diagnosis was right.

Find your first runbook to hand to an agent.

Bring your last quarter of incidents. We'll show where AIOps cuts noise, which fixes an AI SRE could run, and the boundaries it would need.