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Platform / Observability & evaluation

AI agent observability that sees every decision.

Trace what your agents planned, retrieved, called and did, and why each action was allowed. Then evaluate them continuously, and promote an agent to more autonomy only when the evidence says it has earned it.

OpenTelemetry-native. Works with the agents and frameworks you already run.

trace · refund-agent · sample policy: allowed
Refund request · decision trace
SPANTIMELINELATENCYCOST
plan0.9s$0.004
retrieve1.2s$0.001
tool: crm.order0.6s—
policy check0.1s—
action: refund0.4s—
PolicyRefund under limit · customer in good standing → allowed
EvalTask success · grounded · no PII leak
AutonomyShadowSupervisedBoundedFull

Illustrative trace. Values are examples, not customer data.

Definitions

WHAT IS AI AGENT OBSERVABILITY?

AI agent observability is the practice of recording and analysing everything an AI agent does in production: its plans, retrieved context, model calls, tool calls, policy checks and actions. It shows teams not only whether an agent ran, but what it decided, why, at what cost, and whether the outcome was correct.

HOW DO YOU EVALUATE AI AGENTS?

You evaluate AI agents by testing them against real tasks before and after release. Offline evals replay known cases; online evals score live traffic. Measures include task success, groundedness, safety, policy compliance, cost and latency, judged by rules, people or an LLM-as-judge, with thresholds that gate every release.

01 / The shift

LLM observability tracks tokens. Agent observability has to track decisions.

A chatbot answers. An agent acts: it issues refunds, changes records, opens tickets and calls other agents. Knowing a prompt took 900 milliseconds tells you little. You need to know what the agent decided, what context it used, which policy allowed it, and who approved it.

That is why the core unit in ElixirClaw is the decision trace, not the log line.

CONTEXT

What the agent knew: the retrieved records, documents and memory behind the decision.

CONTROL

Which decision boundary applied, the verdict, and any human approval.

ACTION

The tool called, the change made, and the outcome it produced.

DECISION TRACE

All three, linked in one record you can search, replay and hand to an auditor.

02 / Observability

Everything you need to run agents in production

Agent tracing

Every plan, retrieval, model call and tool call as spans, using the OpenTelemetry GenAI semantic conventions.

Decision traces

Context, policy verdict, approver and outcome for every action, linked to the trace.

Cost and latency

Spend and response time per agent, task, model and tool, with budgets and alerts.

Guardrail and policy hits

See which boundaries block, escalate or allow actions, and where agents push against them.

Drift detection

Spot changes in inputs, tool behaviour, model versions and outcome quality before users do.

Human feedback

Reviewers rate and correct decisions in context. Corrections become new eval cases.

Replay

Re-run any trace against a new prompt, model or policy and compare the result.

Multi-agent views

Follow work as it passes between agents, including over MCP and agent-to-agent calls.

03 / Evaluation

Agent evals that decide how much autonomy an agent gets

In ElixirClaw, evaluation is not a report. It is the gate for trust graduation: an agent moves up a level only when it meets the thresholds you set for that level.

Offline evals

Replay curated and historical cases before every release, including edge cases from production.

Online evals

Score live decisions continuously, sampled or in full, and alert on regressions.

LLM-as-judge

Model-graded checks for groundedness, tone and reasoning, calibrated against human reviewers.

Task success

Did the agent reach the right outcome in the system of record, not just produce a good answer?

Safety and red-team suites

Prompt injection, data leakage, unsafe tool use and boundary-probing tests.

Regression gates in CI

Changes to prompts, models, tools or policies ship only when the eval suite passes.

LEVEL 1

Shadow

Agent proposes, people act. Evals compare its decisions with theirs.

LEVEL 2

Supervised

Agent acts after approval. Approval and override rates are tracked.

LEVEL 3

Bounded

Agent acts alone inside set limits. Online evals watch every action.

LEVEL 4

Full

Wider authority, earned on evidence. Drops back a level automatically on regression.

04 / How it compares

Monitoring tells you it ran. ElixirClaw tells you it was right.

Dimension APM tools LLM observability tools ElixirClaw
Unit of recordRequests and servicesPrompts, tokens and completionsDecisions, with context, policy and outcome
Policy and approvalsNot coveredGuardrail logs at bestBoundary verdicts and approvers in every trace
EvaluationNot coveredOffline evals, separate from operationsOffline and online evals tied to live traces
Effect of evals—A dashboard scoreGates releases and autonomy levels
Multi-agent and MCPService maps onlyPartialHand-offs across agents, tools and MCP servers
AuditLogsLogsSearchable, replayable decision record
05 / Integrations

Fits the stack you already run

TELEMETRY

OpenTelemetry in and out. Send traces to Datadog, Grafana and your existing backends.

FRAMEWORKS

Agents built on ElixirClaw, LangGraph, CrewAI or your own code. Supported SDKs are confirmed during onboarding for your stack.

Running agents in IT operations? See AIOps and AI SRE. Want the full platform? See the agentic AI platform.

FAQ

Agent observability and evals, answered

What is the difference between LLM observability and agent observability?

LLM observability tracks model calls: prompts, tokens, latency and cost. Agent observability adds the plan, the tools called, the policy checks and the real-world action, so you can see what was decided and why.

What is agent tracing?

Agent tracing records each step of an agent's run as a span in one trace, from planning to the final action, so you can follow and debug a full task across models, tools and other agents.

Which metrics matter most for AI agents?

Task success, policy compliance, escalation and override rates, groundedness, cost per task and latency. Which ones gate autonomy depends on the decision the agent makes.

Is LLM-as-judge reliable?

It is useful at scale when it is calibrated. We check judge scores against human reviewers and combine them with rule-based checks and real outcomes in your systems.

Does it work with agents not built on ElixirClaw?

Yes. Agents that emit OpenTelemetry traces can be observed and evaluated. Policy enforcement and trust graduation need the agent's actions to run through ElixirClaw.

Where is trace data stored?

In your environment for VPC, on-prem and sovereign deployments, with retention and redaction rules you set. SaaS residency options are confirmed for your region during scoping.

How is observability priced?

Pricing depends on deployment and volume. Ask for a quote for your environment — often packaged with the platform or based on trace volume.

See every decision your agents make.

We'll connect one of your agents, show its decision traces, and set up the evals that decide when it earns more autonomy.