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AIOps vs MLOps | Know Everything in Detail

Dr. Jagreet Kaur Gill | 11 May 2023

AIOps vs MLOps

Introduction to AIOps and MLOps

The goals of MLOps (Machine Learning Operations) and AIOps (Artificial Intelligence for IT Operations), two similar but separate technologies, are to improve the effectiveness and efficiency of the processes involved in developing machine learning and IT operations, respectively. AIOps is a field that automates and optimizes IT operations processes, including managing risk, event correlation, and root cause analysis using artificial intelligence (AI) and machine learning (ML) techniques. AIOps aim to reduce the time and effort needed for manual IT processes while increasing the precision and speed of problem-solving.

MLOps, on the other hand, is a set of practices and tools for managing the entire lifecycle of machine learning models, from development to deployment to production. This includes data preparation, model training, validation, monitoring, and managing model versioning and deployment. MLOps aims to speed up the time-to-market for machine learning models and ensure that they are reliable and scalable in production environments.

In summary, AIOps focus on improving IT operations' efficiency through AI and ML. In contrast, MLOps focuses on improving the efficiency of machine learning development processes using DevOps principles and practices.

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What is AIOps?

AI for IT operations, or AIOps, is a field of study that automates and improves IT operations processes using machine learning (ML) and artificial intelligence (AI) approaches. The purpose of AIOps is to decrease the time and effort needed for
manual IT operations while increasing IT operations' efficiency and efficacy, including incident management, event correlation, and root cause analysis.

In real life, AIOps involve collecting, analyzing, and applying AI and ML algorithms to find patterns and trends, automate manual operations, and improve the efficiency and accuracy of issue-solving. To aid IT operations teams in making wise decisions and resolving problems more rapidly, AIOps systems also offer real-time insights and suggestions.

AIOps may assist enterprises in reducing downtime, enhancing service quality, and increasing the efficiency and effectiveness of their IT operations by automating and optimizing IT operations procedures.

The Goal of AIOps

The goal of AIOps is to provide continuous insight across IT operations, including the following:

  • Anomaly detection
  • Outlier detection
  • Malware traffic detection
  • Vulnerability detection
  • Historical analysis
  • Performance analysis
  • Root cause analysis
  • Remediation

What are the Benefits of AIOps?

Along with reduced complexity, IT teams can transform their operations with several critical benefits of AIOps, including the following:

  • Improved time management and event prioritization
  • Reduce IT spend
  • Increased business innovation
  • Expand Collaboration
  • Streamlined product improvements
  • Enhanced automation
  • Accelerated digital transformation
The next generation of IT operation analytics ot integrates a huge amount of data and uses machine learning to automate IT processes. Taken From Article, How to Integrate AIOps in DevOps?

What is MLOps?

MLOps is "a method for data scientists and operations experts to collaborate and communicate to manage the production ML (or deep learning) lifecycle. MLOps aims to improve automation and raise the quality of production machine learning while simultaneously focusing on business and regulatory needs, much like the DevOps or DataOps methodologies.

MLOps is the collection of engineering components that regularly work together to deploy, run, and train AI models. Using that, we can see that MLOps consist of three ability to enable parts:

  • Machine Learning
  • DevOps (IT)
  • Data Engineering

Each component makes essential contributions that help an organization finish the ML lifetime loop. MLOps originated in developing methods to improve communication between data scientists and DevOps teams using machine learning. It started as straightforward workflows and procedures to deploy throughout implementations to manage the challenges experienced with ML. MLOps is gradually becoming a stand-alone method for managing the ML lifecycle. It covers every lifecycle stage, including data collection, model building (using the software development lifecycle and continuous integration/delivery), orchestration, deployment, health, diagnostics, governance, and business KPIs.

The key phases of MLOps start from Data gathering, Data analysis, Data transformation/preparation, Model training & development, Model validation, Model serving, Model monitoring, and Model re-training.

MLOps provides a clear direction and focuses on corporate interests for data scientists with measurable benchmarks. Some of the critical capabilities of MLOps that enable machine learning in production include:

  • Simplified deployment: The deployment process can become complicated when data scientists employ a variety of modeling frameworks, languages, and tools. IT operations teams may deploy models from different frameworks and languages in production environments using MLOps.
  • ML monitoring: Machine learning monitoring cannot be done with software monitoring tools. In contrast, the monitoring that MLOps provides is intended for machine learning and offers metrics that are particular to each model, the ability to identify data drift for critical features, and other vital features.
  • Life cycle management: Deployment is only the first stage of a drawn-out update lifecycle. The team must test the model and its upgrades without interfering with business applications to maintain a functional machine learning model; this is also the domain of MLOps.
  • Compliance: Traceability, access control, and audit trails are provided by MLOps to reduce risk, stop unauthorized modifications, and guarantee regulatory compliance.
Automating MLOps means automation and monitoring at all ML system construction steps. Taken From Article, MLOps Challenges and Solutions

Differences Between AIOps and MLOps?

The areas of AIOps (Artificial Intelligence Operations) and MLOps (Machine Learning Operations), which concentrate on the operational elements of AI/ML systems, are similar but separate. The main difference between AIOps and MLOps is the scope of focus:

Focus on infrastructure, data management, model deployment, monitoring, and maintenance MLOps focuses exclusively on the operational elements of machine learning models
Uses big data and ML to automate IT activities Produces machine learning pipelines, also known as DevOps for ML.
Allow for more rapid and accurate root cause analysis Enabling strong governance and ongoing machine learning model improvement
Enabling preventative maintenance, automating issue resolution and providing proactive alerts. Model validation reduces bias and ensures fairness
Manages vulnerability risks continually  Manages ML lifecycle
Insights into factors other than the obvious Enables collaboration between data engineering and data science teams

Use Cases of AIOps and MLOps

Real-world examples of organizations using AIOps and MLOps to solve IT and ML-related problems.

Real-life use cases of MLOps

  1. Web Analytics – Coinbase, AT&T
  2. Systems for providing recommendations - OTT and e-commerce platforms - a recommendation engine that derives from user actions and reproduces those actions. In this situation, keeping an eye on the forecasts is crucial to preventing a domino effect.
  3. Share Market Analysis – Bloomberg
  4. Sports Analysis – ESPN, Sky Sports

Real-life use cases of AIOps

  1. Predictive Alerting: Place Park Technologies and TDC NetDesign
  2. Avoiding Service Disruptions: Schaeffler Group
  3. Proper Monitoring of System: Enablis
  4. Blueprinting and Triaging of Incidents: PostNord AB
An ML engineering practice that aims to unite Machin Learning system development and ML system operation. Taken From Article, Challenges of Productionizing ML models

What are the Advantages of MLOps?

MLOps is focused on developing scalable ML systems, as was already indicated. Let's discuss how it differs from the conventional method of constructing ML Systems and the significance of MLOps.

Orchestration of multiple pipelines

Developing a machine learning model combines several processes (pre-processing, feature engineering model, model validation, etc.). You may
orchestrate these workflows with the help of MLOps to update the model automatically.

Managing ML Lifecycle

There are several stages to model development, and utilizing traditional DevOps might take a lot of work to manage and maintain. MLOps gives you the advantage of deploying and quickly improving ML models in production.

Scale ML Applications

The real problem arises as use and significant data increase and ML applications fail. Scaling ML applications is possible with MLOps as and when demand rises.

Monitor ML systems

Monitoring the system's performance is essential following the deployment of machine learning models. By enabling the detection of model and data drifts, MLOps offer approaches.

Continuous Integration and Deployment

Continuous integration and deployment are techniques DevOps use in the software development process, but applying them to the creation of ML systems is challenging. Machine learning systems may be effectively deployed using CI and CD thanks to the many tools and methodologies presented by MLOps.

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What are the Advantages of AIOps?

AIOps has different use cases and benefits from MLOps as it leverages Machine learning techniques to improve IT Operations.

Proactive IT Operations

Customer satisfaction is crucial for the success of products and services in a market that is competitive. It is essential to anticipate if a failure will occur rather than just reacting to a problem. The ability of IT Operations to foresee and address problems with applications, systems, and infrastructure is crucial.

Data-driven decision-making

Pattern Matching, Historical Data Analysis, and Predictive Analysis are ML approaches used in AIOps in IT Operations. These machine-learning approaches will eliminate human mistakes by making decisions based only on data. IT operations can concentrate on resolution rather than root cause analysis with the help of such an automated reaction.

Detecting anomalies and deviation from baseline

IT Operations can identify odd behavior using ML approaches like clustering. These monitoring methods, which may be used to change firewall rules and detect anomalies in network traffic automatically, are developed with the help of AIOps.

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The development and deployment of AI and machine learning systems may be managed using two essential strategies: AIOps and MLops. Whereas MLops focuses on improving and controlling the entire machine learning life cycle, AIOps focuses on automating the operations of AI systems. Both strategies must be incorporated into an organization's AI and machine learning development and deployment process to produce dependable, scalable, and effective AI and machine learning systems.