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RPA in Healthcare - Incorporating Robotics in Healthcare Management

by Jagreet Kaur | 08 December 2020

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Overview of Enabling RPA in Healthcare

RPA in Healthcare, or Robotic Process Automation in Healthcare management, plays a big role in automating various processes. Our RPA technology based on FTE (Full-time equivalent) savings compares the time taken for both bot and human processes.
50% of U.S. Healthcare Providers Will Invest in RPA in the Next Three Years. Source: Gartner, Inc 
Processes in the health department like the entry of patients, maintain the database of health issues in the patient, recognize disease based on patient medical history, Appointment scheduling, Audit procedure, Medicare billing, etc. RPA can help to track the patient's health based on the report.

Challenges in Healthcare Industry before Automation

Before RPA in Healthcare, the industry faced many challenges in its operation.
  1. Exasperate patient waiting for primary care provider going through a long process of documentation and registration.
  2. Candy-Striper is always in a rush to bring medicine to the patient and makes a hundred calls to remind other patients about the appointments.
  3. Lots of paperwork for all medical corps.
  4. Error and mix-ups regularly are causing even more problems and stressful situations for both health-care workers and patients.
  5. Maintaining medical records directory becoming one of the main issues to the health-care management.
  6. Scheduling the appointment for patients online according to doctors' availability is also an issue for the health-care provider.

RPA in Healthcare Use Cases

Health-care industries are one of the main industries to the world as health is the basic needs. Healthcare industries must use automation as there are so many paper-based processes or time-consuming processes that can be automated.

1. Appointment Scheduling

Think about all the hard work of healthcare providers to manage patient health appointments online. From the collection of personal patient information to diagnosis details and insurance policy numbers, everything is labor-intensive. The bot can fix this issue by. First, we can start by automating the data collected from the patient. By using the collected data, we can schedule the patient to the relevant doctor. The RPA bots can schedule the appointment with the patient. Once the appointment is booked, the bot will record the database's schedule and remove the given appointment slot. All can achieve automatically with the help of RPA.

2. Health-care Revenue Cycle

Health-care providers go through massive data storage daily. It isn't easy to find out old data easily or in a short period. New patient entry, Patient discharge entry, patient disease entry, etc. Let’s understand this with an example: we have a patient for the Malady, for which the patient treated earlier. Now, the doctor needs earlier reports for a check-up. Now, it’s time-consuming to find an earlier record from excel sheets or wherever data is present, but when we use a bot to find it hardly takes 2-3 minutes. RPA can directly capture this data at the time of the patient’s registration and save everything relevant to that patient. The hospital staff will also extract the relevant data in minutes rather than hours, thereby improving the workflow's efficiency.

3. Discharge Instruction

After the Medication, an in-hospital patient cannot take the post-hospitalization medication responsibly. Patients are expected to follow it properly, but they don’t. With the help of RPA in healthcare, the bots can deliver the exact discharge and post medication guidelines to the patient. The bots can also be programmed to send a notification at the right time to inform the patient of the schedule, appointments, and tests. Additionally, using these bots, patients can contact doctors for further assistance.

4. Account Settlements

On an average day, the health-care provider receives many patients. The hospital staff is expected to prepare the bills of all these patients. It can include doctor’s consultation, test fees, wardroom costing, and several other costs incurred by the different patients. Automation in healthcare can automate the billing process. Once the structure is programmed in the bot, it will generate automated bills in line with its services. The accuracy will improve, and human errors will reduce to a great extent. Further, since there are fewer errors in the system, healthcare providers will reduce payment delays and financial loopholes.

RPA in Healthcare: Transforming Technologies

RPA gives Freedom from tedious work that takes an enormous amount of time and does not give a sense of meaning and well-being. Get to know how has it transformed major technologies in the healthcare industry below:

1. Managing Surgeries and Treatment

A health-care provider can get real-time suggestions on the course of action that needs to be followed based on the patient’s current medical condition.  Post-operation treatments can also be approved after conferring with intuitive robotic evaluation systems.

2. Enhancing Back-office Workflow Management

Our RPA bots can speed up Account Settlements. That is, the bot can notify the patient in advance about the Account Settlements. The insurance claim processing becomes easy and accurate, with no scope of errors.

3. Optimized Image Processing And Reporting

The diagnosis process's accuracy is ensured through enhanced X-rays and ultrasound facilities that are robotics-enabled, mitigating grave risks. Real-time data of a patient’s anatomical status can be captured and sent to the relevant departments almost instantly because of RPA.

4. Efficient Operation and Patient Care

The ultimate aim of RPA-integrated healthcare services is to actuate direct, value-based, and efficient patient care while optimizing medical expenses for patients and costs for healthcare providers. RPA helps streamline and channel healthcare operations inside and outside an establishment. Better patient management and scheduled care can be provided if medical experts do timely data collection, metrics analysis, and information inference. RPA facilitates this with regulatory compliances in place to ensure that healthcare establishments pursue ethical processes.

Benefits of RPA in Healthcare

We need RPA in healthcare to precede our processes swiftly. Know more about the benefits of RPA in healthcare below:

1. Healthcare Quality

It improves health-care quality as RPA can provide analysis and data from a patient's condition and progression. And saves candy stripers from paging documentation, paging report, etc.

2. Billing Cycle Improvement

Improving the lengthy process of billing RPA bot improves billing. Organizations can efficiently greatly benefit from RPA’s ability to improve administrative processes and the revenue cycle, allowing healthcare providers to save their resources. Studies have shown that automation in medical records and order entry results in reduced deaths, cost, and complications as health-care providers are more focused on patient’s health than worthless moving around due to paperwork.

3. Cutting Human-labor Cost

We all know this is the basic benefit of RPA in every industry, so as with health-care, too, RPA gives the benefit to the department by saving the labor cost and increase the efficiency of work using RPA bots. Craig Richardville suggests, "When workers are happy with their positions, healthcare organizations experience a higher ROI and have healthier patients.”

Summarizing RPA in Healthcare

RPA in the Healthcare Industry is rapidly growing, offering many benefits to health-care professionals and patients. RPA will revolutionize the healthcare industry, saving time, energy, costs, reducing paperwork, working efficiency, and ultimately improving patient care, where the healthcare industries' true value lies.

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