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RPA in Healthcare - Incorporating Robotics in Healthcare Management

Dr. Jagreet Kaur Gill | 11 July 2023

RPA in Healthcare - Incorporating Robotics in Healthcare Management

Overview of Enabling RPA in Healthcare

RPA in Healthcare, or Robotic Process Automation in Healthcare management, plays a big role in automating various processes. Our RPA technology based on FTE (Full-time equivalent) savings compares the time taken for both bot and human processes. Processes in the health department like the entry of patients, maintaining the database of health issues in the patient, recognizing disease based on patient medical history, Appointment scheduling, Audit procedure, Medicare billing, etc. RPA can help to track the patient's health based on the report.

an automation technology in which RPA developers automate repetitive, manual business processes through different RPA tools. Taken From Article, RPA Testing

Challenges in Healthcare Industry before implementing RPA

Before RPA in Healthcare, the industry faced many challenges in its operation.
  1. Exasperated patients waiting for primary care providers go through a long process of documentation and registration.
  2. Candy-Striper is always in a rush to bring medicine to the patient and makes a hundred calls to remind other patients about the appointments.
  3. A lot of paperwork for all medical corps.
  4. Error and mix-ups regularly are causing even more problems and stressful situations for both healthcare workers and patients.
  5. Maintaining the medical records directory becomes one of the main issues for the healthcare management.
  6. Scheduling appointments for patients online according to doctors' availability is also an issue for the healthcare provider.

Use Cases of RPA in Healthcare

Healthcare industries are one of the main industries in the world, as health is a basic need. Healthcare industries must use automation as there are so many paper-based processes or time-consuming processes that can be automated.

Appointment Scheduling

Think about all the hard work of healthcare providers to manage patient health appointments online. From the collection of personal patient information to diagnosis details and insurance policy numbers, everything is labor-intensive. The bot can fix this issue by. First, we can start by automating the data collected from the patient. By using the collected data, we can schedule the patient with the relevant doctor. The RPA bots can schedule the appointment with the patient. Once the appointment is booked, the bot will record the database's schedule and remove the given appointment slot. All can achieve automatically with the help of RPA.

Health-care Revenue Cycle

Healthcare providers go through massive data storage daily. It isn't easy to find out old data easily or in a short period. New patient entry, Patient discharge entry, patient disease entry, etc. Let’s understand this with an example: we have a patient with the Malady for which the patient was treated earlier. Now, the doctor needs earlier reports for a check-up. Now, it’s time-consuming to find an earlier record from excel sheets or wherever data is present, but when we use a bot to find it hardly takes 2-3 minutes. RPA can directly capture this data at the time of the patient’s registration and save everything relevant to that patient. The hospital staff will also extract the relevant data in minutes rather than hours, thereby improving the workflow's efficiency.

Discharge Instruction

After the Medication, an in-hospital patient cannot take the post-hospitalization medication responsibly. Patients are expected to follow it properly, but they don’t. With the help of RPA in healthcare, the bots can deliver the exact discharge and post-medication guidelines to the patient. The bots can also be programmed to send a notification at the right time to inform the patient of the schedule, appointments, and tests. Additionally, using these bots, patients can contact doctors for further assistance.

Account Settlements

On an average day, the healthcare provider receives many patients. The hospital staff is expected to prepare the bills of all these patients. It can include doctor’s consultations, test fees, wardroom costing, and several other costs incurred by the different patients. Automation in healthcare can automate the billing process. Once the structure is programmed in the bot, it will generate automated bills in line with its services. The accuracy will improve, and human errors will reduce to a great extent. Further, since there are fewer errors in the system, healthcare providers will reduce payment delays and financial loopholes.

Helping Enterprises Improve efficiency, agility and identify growth opportunities with Intelligence driven solutions and real-time decision-making capabilities. Intelligence-Driven Decision Making

RPA in Healthcare: Transforming Technologies

RPA gives Freedom from tedious work that takes an enormous amount of time and does not give a sense of meaning and well-being. Get to know how it has transformed major technologies in the healthcare industry below:

Managing Surgeries and Treatment

A healthcare provider can get real-time suggestions on the course of action that needs to be followed based on the patient’s current medical condition.  Post-operation treatments can also be approved after conferring with intuitive robotic evaluation systems.

Enhancing Back-office Workflow Management

Our RPA bots can speed up Account Settlements. That is, the bot can notify the patient in advance about the Account Settlements. The insurance claim processing becomes easy and accurate, with no scope for errors.

Optimized Image Processing And Reporting

The diagnosis process's accuracy is ensured through enhanced X-rays and ultrasound facilities that are robotics-enabled, mitigating grave risks. Real-time data on a patient’s anatomical status can be captured and sent to the relevant departments almost instantly because of RPA.

Efficient Operation and Patient Care

The ultimate aim of RPA-integrated healthcare services is to actuate direct, value-based, and efficient patient care while optimizing medical expenses for patients and costs for healthcare providers. RPA helps streamline and channel healthcare operations inside and outside an establishment. Better patient management and scheduled care can be provided if medical experts do timely data collection, metrics analysis, and information inference. RPA facilitates this with regulatory compliances in place to ensure that healthcare establishments pursue ethical processes.

What are the benefits of RPA in Healthcare?

We need RPA in healthcare to precede our processes swiftly. Know more about the benefits of RPA in healthcare below:

Healthcare Quality

It improves healthcare quality as RPA can provide analysis and data from a patient's condition and progression. And saves candy stripers from paging documentation, paging report, etc.

Billing Cycle Improvement

Improving the lengthy process of billing RPA bot improves billing. Organizations can efficiently greatly benefit from RPA’s ability to improve administrative processes and the revenue cycle, allowing healthcare providers to save their resources. Studies have shown that automation in medical records and order entry results in reduced deaths, costs, and complications as healthcare providers are more focused on patients’ health than worthless moving around due to paperwork.

Cutting Human-labor Cost

We all know this is the basic benefit of RPA in every industry, so as with health care, too, RPA gives benefits to the department by saving labor costs and increasing the efficiency of work using RPA bots. Craig Richardville suggests, "When workers are happy with their positions, healthcare organizations experience a higher ROI and have healthier patients.”

10-28-2022 Digital Transformation_06 Blog-02 Build RPA Center of Excellence
RPA is a software technology that makes it simple to design, deploy, and manage software robots that mimic human movements while dealing with digital systems and software. Download the document to learn more.

Summarizing RPA in Healthcare

RPA in the Healthcare Industry is rapidly growing, offering many benefits to healthcare professionals and patients. RPA will revolutionize the healthcare industry, saving time, energy, and costs, reducing paperwork and working efficiency, and ultimately improving patient care, where the healthcare industry's true value lies.