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IT Operations Management

Boost your digital operations with tailored solutions for success

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IT Operations Management Functions

Streamlining processes, enhancing collaboration, and ensuring seamless technology performance to empower organizations in today's digital landscape

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Network Infrastructure Management

This involves equipping an organization for internal and external communications, including setting up remote access, managing firewalls, ensuring security, and overseeing internal phone systems

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Help Desk Support Management

ITOM covers service issues from machines like servers and VMs. IT operations managers handle incident communication, data backups, disaster recovery, and user profile management

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Server and Device Management

IT operations teams oversee servers, virtual machines, and endpoints, managing daily server tasks, including patching and upgrades, along with IT asset management for various devices

ServiceNow AI Agents for IT Service Management : Key Functions for Proactive Operations and Enhanced Collaboration

Unlocking the potential of IT Service Management by enhancing issue prediction, minimizing user impact, automating workflows, and strengthening data connectivity

Predict Issues

Minimize User Impact

Automate Workflows

Deliver DevOps

Connect your Data

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Predict Issues

ITOM systems gather and analyze data from various sources, using AIOps and machine learning to identify anomalies and reduce false positives.

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Minimize User Impact

Prevent issues proactively to minimize user disruptions, enabling faster root cause identification and effective collaboration across teams for better service.

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Automate Workflows Across Teams

Streamline cross-team workflows by automating processes, sharing actionable insights, and using pre-built playbooks to reduce recovery times.

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Deliver DevOps

Enhance visibility for DevOps and SRE teams into microservices, improving observability and accelerating incident response across centralized and decentralized teams.

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Connect your Data

Manage the entire digital lifecycle with ITOM, strengthening your CMDB for a more robust and interconnected data foundation.

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Anticipate needs with efficient IT Business Management with Now Assist and digital operations

Utilize AI to anticipate issues and rapidly adjust to the demands of employees and customers. Create a technology organization that thrives in the ever-evolving digital landscape

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Do more with IT Operations Management

Integrate ITOM with other products and applications to tackle your business challenges. Consolidate on a single platform to provide reliable digital services, exceptional experiences, and enhanced productivity.

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Optimizing IT Operations: Proactive Monitoring and Rapid Cloud Adoption

Transform your IT operations with proactive monitoring, real-time analytics, and accelerated cloud adoption to enhance performance and minimize disruptions

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Metric Intelligence

Proactively analyze your IT infrastructure to identify service issues early and minimize outages for improved performance and reliability

Unlock Potential

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Health Log Analytics

Ensure seamless digital services through real-time log data, enabling swift problem resolution and minimizing disruptions to operations

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Cloud Accelerate

Facilitate rapid cloud adoption by automating service delivery processes while maintaining continuous governance for optimal resource management

Unlock Potential

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Featured apps and capabilities for IT Operations Management

Discover powerful applications and capabilities that enhance IT operations management, driving efficiency, visibility, and seamless collaboration across your organization

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Configuration Management Database (CMDB)

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Monitor dependencies and relationships of IT services through a unified system, ensuring efficient management and streamlined operations

Metric Intelligence

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Proactively assess your IT infrastructure to identify service issues early, minimizing disruptions and improving overall system reliability

Health Log Analytics

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Ensure seamless digital services by leveraging real-time log data to quickly diagnose and resolve issues as they arise

Cloud Accelerate

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Enhance cloud adoption with automated service delivery and ongoing governance, facilitating faster implementation and improved management of cloud resources

Competencies

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Unlock the Power of IT Operation Management: A 30-Minute Expert Consultation

Schedule a 30-minute session with our specialist to explore how IT Operation Management Solutions can optimize your operations and improve service efficiency.

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